Privacy Policy BIANA BV

Last updated: 04-01-2026

This Privacy Policy describes how BIANA BV (“we”, “us” or “our”) collects, uses and protects personal data when you visit our website https://www.binaparts.eu, make a purchase, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors and other individuals whose personal data we process.

1. Scope

By using our Services, we process your personal data in accordance with this Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

2. Personal data we collect

Depending on how you use our Services, we may process the following categories of personal data:

  • Identification and contact details: name, address, email address, telephone number.

  • Order and billing details: billing address, shipping address, order details, payment confirmation.

  • Account details: username and password (if applicable).

  • Customer service data: communications via email or other channels.

  • Usage data: IP address, browser data, device information and interactions with the website.

3. How we collect personal data

  • Data you provide directly to us (for example when placing an order or contacting us).

  • Data automatically collected through cookies and similar technologies.

  • Data obtained from third parties, such as payment providers and e-commerce platforms (e.g. Shopify).

4. Purposes of processing

We process your personal data solely for the following purposes:

  • Processing and fulfilling orders and payments.

  • Providing customer service and support.

  • Handling returns and exchanges.

  • Improving and securing our website and services.

  • Complying with legal obligations (accounting, tax requirements).

  • Marketing communications (only where legally permitted).

5. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract.

  • Compliance with a legal obligation.

  • Legitimate interest (such as security and customer service).

  • Consent, where required (for example for marketing).

You may withdraw your consent at any time.

6. Sharing personal data with third parties

We do not sell your personal data. Personal data may only be shared with third parties where necessary for:

  • The provision of our services (payment processors, shipping partners).

  • IT and hosting services.

  • Compliance with legal obligations.

Where required, we enter into data processing agreements with such parties.

7. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience. More information can be found in our Cookie Policy.

8. Data retention

We do not retain personal data longer than necessary:

  • Order and invoicing data: minimum 7 years (legal obligation).

  • Account data: as long as the account remains active.

  • Marketing data: until you unsubscribe.

9. Data security

We take appropriate technical and organisational measures to protect your personal data. However, absolute security cannot be guaranteed.

10. Your rights

Depending on applicable law, you have the following rights:

  • Right of access.

  • Right to rectification.

  • Right to erasure.

  • Right to restriction of processing.

  • Right to data portability.

  • Right to object.

You can exercise these rights by contacting us at info@binaparts.eu.

11. Data relating to minors

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

12. International data transfers

If personal data is processed outside the EU, we ensure appropriate safeguards in accordance with the GDPR.

13. Complaints

If you have a complaint regarding the processing of your personal data, you may contact us. You also have the right to lodge a complaint with the competent Data Protection Authority.

14. Contact details

BIANA BV
Rederijkersstraat 46, bus 5
3500 Hasselt – Belgium
Email: info@binaparts.eu
Phone: +32 470 07 36 46

For the purposes of the GDPR, BIANA BV is the data controller.